Impartiality Policy
Certification activities are carried out independently and without undue influence.
Confidentiality Policy
Client information, records and audit evidence are handled confidentially.
Conflict of Interest Policy
Conflicts are disclosed and managed to protect independent decisions.
Non-discrimination Policy
Eligible applicants are treated fairly within the applicable scope.
Complaint and Appeal Policy
Complaints and appeals are recorded, reviewed and addressed through a defined process.
Use of Certificate and Claims Policy
Certificates, marks and claims must be used only as permitted.
Suspension and Withdrawal Policy
Certificates may be suspended or withdrawn if requirements are not maintained.
Public Information Policy
Relevant public information and certificate status routes are accessible to stakeholders.