1.         LLP Id No. ACD-5571 dt.20/10/2023.
2.         MSME Registration No. Udyam-CG-14-0061416 dt. 25.11.2023.
3.         GST Registration No. 22ABYFM6783H1ZK.

1. MACC CERT’s Liability/ Financing/ Financial Support & Fee from Client:-
   

1. MACC CERT has adequate financial stability & resources required for its operations. MACC CERT is able to evaluate the risks arising from its Certification activities. MACC CERT has adequate arrangements of reserves to cover liabilities arising from its operations in its fields of activities & the geographic areas in which MACC CERT operates. Business Liabilities insurance has been taken to cover risk arising from MACC CERT Certification activities.

1. The details of fee charged to Applicant & Client is disclosed in Certification Agreement between MACC CERT & Client. MACC CERT reserves the right to amend fee structure. The fee structure of MACC CERT is designed in such a way that it does not unreasonably discriminate among the various size and type of Client. MACC CERT reserves the right to revise Requirements of Certification within the period of Validity of the Certification, including the revision of costs and fees. In case of tender, L-1 will be the deciding factor.

1. Details are available on request by clicking on Request Button.

1. Description of rights & duties of Applicant/ Client including requirement, restriction & limitation on use of MACC CERT’s name & Certification Mark & on the ways of referring to Certification granted:-

1. 1. Contractual Obligations of Client including the Duties of Applicant/ Client:-
   shall have to comply with the following:-
   MACC CERT’s Certification Agreement with Client shall take into account the Contractual Obligations of both the Parties. The Client shall sign the legally enforceable Certification Agreement with MACC CERT in which

1. 1. i) Client shall follow all clauses of the Agreement, all the rules & regulations of MACC CERT, NCCF & NABCB & all oversight bodies, all legal/ regulatory/ statutory requirement & local social laws, all Law of the Land, shall strictly adhere to & comply with Scheme Standard, always fulfill the Certification requirements including implementing appropriate changes when they are communicated by MACC CERT.

1. 1. ii) Client shall allow announced & un-announced entry & Audit along with sampling to MACC CERT’s Auditor or authorized personnel or oversight bodies like NCCF & NABCB etc., make all necessary arrangements & provide all means, cooperation, safety & peace for the conduct of the Audit/ Evaluation/Assessment/ Surveillance (if required), provide document of prevailing management system and record with all information and access to the relevant equipment, location, area, personnel, tools & plants & Client’s sub contractor and for investigation of complaint along with participation of observer/ shadow Auditor/ trainee Auditor/ any other person authorized by MACC CERT, of both the certified & non- certified parts of management / operation.

1. 1. iii) Client shall make claim regarding Certification consistent with the Scope of Certification & only in respect of the Scope for which Certification has been granted.

1. 1. iv) Client shall not use its Certification in such a manner as to bring MACC CERT into disrepute and shall not make any statement regarding its product Certification which MACC CERT may consider misleading or unauthorized.

1. 1. v) Upon suspension or cancellation/withdrawal of Certification by MACC CERT, Client shall agree with the sanctions imposed by MACC CERT, shall discontinue use of all advertising matter that contains any reference thereto and shall return as required by the Certification Scheme, any Certification documents and shall take any other required measure.

1. 1. vi) Client shall endeavor to ensure that no Certificate or report nor any part thereof is used in a misleading manner.

1. 1. vii) If the Client provides copies of the Certification documents to others, the documents shall be reproduced in their entirety.

1. 1. viii) In making reference to its produce Certification in communication media such as documents, brochures or advertising, Client shall comply with the requirements of MACC CERT.

1. 1. ix) Client shall take prior permission from MACC CERT for printing required number of labels, shall not claim Client’s product as certified product unless certified by MACC CERT, shall use the Certification mark of conformity only on that produce which Client has found to comply with the requirement & shall make clear distinction between Certified & non- certified part of Certification process.

1. 1. x) Client shall apply a mark of Conformity to each Certified product or to produce packaging or on information accompanying each produce & shall confirm that Certified produce does not contain prohibited substance.

1. 1. xi) Client shall keep a record of all complaints/ non-compliances known to the Client, relating to the compliance with Certification requirement and shall make these records available to MACC CERT when requested:-.

1. 1. 1. a)Shall take appropriate action with respect to such complaint and any deficiency found in Certification processes or service that affects compliance with the requirements for Certification.

1. 1. 1. b) Shall document the actions taken.

1. 1. 1. c) Note:- Verification of such records by MACC CERT is performed only when Certification Scheme mandates it.

1. 1. xii) The Client shall inform MACC CERT, without delay, about any change in Client’s Annual Management Plan or suspicion about any risk or any matter that may affect Client’s ability to conform to the Certification requirement or could affect the quality/ Certification Integrity.

1. 2. Contractual Obligations of MACC CERT including the Rights of Applicant/ Client:-

1. a) Management of Confidentiality by MACC CERT:- MACC CERT shall ensure confidentiality of all proprietary information obtained in the course of its Certification activities by having a suitable system & keep important information of the Clients obtained from Client & other sources (e.g. from complainant or from Regulator) during Certification process, confidential. MACC CERT shall not disclose any information of the Client to third Party without the knowledge of Client in advance & unless permitted in writing by the Client, unless required by Law or by Certification Scheme. MACC CERT shall have procedures for maintaining confidentiality throughout the system.
2. All the persons involved in the Audit & Certification, directly or indirectly, shall maintain the required secrecy. All the personnel of MACC CERT shall sign the Code of Conduct along with declaration regarding Conflict of Interest & Confidentiality.

1. b) Management of impartiality by MACC CERT:- MACC CERT is absolutely Impartial. Certification activities shall be undertaken impartially. It is the policy of MACC CERT that the impartiality including risks that arise from its activities or from the relationships of its personnel shall be identified and safeguarded by the Appeal Committee of MACC CERT at all the levels of Certification process. Care shall be taken that no single interest predominates in internal or external personnel of MACC CERT. For avoiding conflict and maintaining impartiality, MACC CERT LLP has been separately registered under LLP Act 2008 and is separate legal entity having separate legal identity. Conflict & partiality shall find no place in the entire process of Certification.

1. c) Integrity of the System with zero tolerance to bribery & corruption:- MACC CERT & its personnel shall maintain integrity at all times. MACC CERT shall implement adequate measures to ensure integrity & shall have zero tolerance to bribery & corrupt practices.

1. d) Participation of Stakeholders:- MACC CERT shall provide adequate procedures for representation of input from Client. In addition to the commitment of the top management of the MACC CERT, the mechanism shall have the right to take independent action (e.g. informing authorities, Accreditation bodies & stakeholders). In taking appropriate action, the confidentiality requirements relating to the Client and MACC CERT shall be respected.MACC CERT shall make efforts to keep itself well informed about the problems of the Client or potential Client by providing an effective platform for Client through the seminars & by keeping the provisions of raising queries and sending suggestions by Client on MACC CERT’s official website www.macccert.com & E mail Id [email protected] & mobile & letter to registered address. Quality Manager MACC CERT shall also function as a Public Relation Officer (PRO) to ensure full public participation.

1. e) Equity in Access and Non-Discrimination :-

1. MACC CERT Pledged to No Discrimination:- There will be no discrimination on the basis of color, caste, creed, religion, race, age, marital status and gender.
2. MACC CERT also affirms its commitment to provide equal opportunities and equal access of its service to all types of Client falling within the scope of Certification & declared field of Operation. MACC CERT shall ensure equality in access for Certification and shall not discriminate among the Client depending upon the size of the Client, membership of any Association or Group, undue financial or other condition or on the no. of Certificates already issued to the Client.

1. f) Objectivity, Accountability, Responsibility, Reliability & Credibility of MACC CERT:- MACC CERT shall take full responsibility of all the works done by its own employees or contracted person in the interest of Client. MACC CERT shall confine the Requirements, Evaluation, Review, Decision, Assessment & Surveillance to only those matters specifically related to Scope of the Certification. There is no scope in MACC CERT for subjective decision.
2. MACC CERT shall make its Service accessible to all types of the Client whose activities fall within the scope of MACC CERT’s Certification. MACC CERT is accessible at e-mail Id [email protected]. Only that information which is not confidential, shall be made available to the public through various publicity means. The queries received on the telephone or email shall be resolved timely. The relevant information, especially regarding the Standards & Certification procedures shall be kept updated. The information regarding the Client obtained during Audit and Certification process including Appeals shall not be disclosed. Similarly, the various documents and reports prepared by MACC CERT during Audit, Evaluation, Certification and Appeal of individual Client shall also not be in public domain.

1. Details are available on request by clicking on Request Button.

        DIRECTORY OF VALID  CERTIFICATION  ISSUED  by MACC CERT:-

Details are available on request by clicking on Request Button.